Communications Officer

Back to Blogs Posted: May 14, 2020
Provincial Health Services Authority
May 14, 2020
vancouver, Canada
Job Type
Level of Experience
New to communications, Established professional, Strategic advisor, Business leader
Membership #


Almost everyone has a story about BC Children’s Hospital. Some received care here as a child, or have taken their own children here for specialized care not available anywhere else in B.C. It is a truly remarkable place with dedicated care providers who are specialists in their fields nationally and internationally.

The same goes for BC Women’s: chances are you know someone who has delivered at BC Women’s or whose tiny baby has been cared for in the Neonatal Intensive Care Unit.

This is your chance to play a key role in telling these stories.

In this Communications Officer role, you can truly use every tool in your communications toolkit: writing, issues management, media relations, social media, and internal communications, as well as providing that ever-important strategic communications advice.

You’ll also support the work of physicians, care providers and staff who are driven by a mission to provide the best health care for children and women in B.C.

The work here is dynamic, fast-paced and helps us advance the health of children and women in B.C.

Role Summary

In accordance with the Mission, Vision and Values of the Provincial Health Services Authority (PHSA), the Communications Officer is a respectful, compassionate and culturally-sensitive communicator who serves with purpose while upholding his/her shared responsibility for ensuring the highest standards of patient and employee safety and contributing to continuous quality improvement in all aspects of the position.

Reporting to the program/department Manager, Communications & Stakeholder Engagement the Communications Officer supports the development and implementation of strategic and tactical communication plans and priorities as determined by their manager in collaboration with senior leadership at the program/site level and communications department level. Working with both internal and external stakeholders and facilitating key relationships, the Communications Officer brings their storytelling expertise to their role to produce communications that are high quality, consistent and in alignment with the strategic priorities for PHSA and the specific program.

In keeping with our culture of collaboration and teamwork, the Officer participates in the PHSA media on-call roster.

Key Accountabilities

  • As a fully contributing member of a high performance team, supports the development and implementation of consistent and high quality communication materials for PHSA programs and services, and for partner health authorities and organizations, as appropriate.
  • Liaises with media, communications counterparts from other health authorities, the Ministry of Health, provincial and federal agencies, and other key stakeholders to facilitate requests for information and to collaborate with partners on joint initiatives and events.
  • Develops, writes and edits a broad range of communication materials, including web materials, newsletters, brochures, displays, speeches, memos, social media content, and presentations.
  • Liaises with all levels of PHSA staff and leaders to research and write media releases, backgrounders, fact sheets, Q&A documents, issues notes and other communications materials to support external reputation management.
  • Acts as initial contact for media inquiries and provides support as required for media and other events, where assigned.
  • Works collaboratively with broader PHSA communications team members to contribute to centralized, coordinated and proactive editorial planning across all internal and external communication platforms.


  • A level of education, training and experience equivalent to an undergraduate degree in a relevant discipline such as a Degree in Journalism, Public Relations or Communications
  • Five years of experience in a communications role.
  • Excellent interpersonal and communications skills (verbal and written)
  • Solid business and feature story writing;
  • Skill and proficiency in organizational communication, including communication planning and evaluation and digital engagement practices are required.
  • The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important as is excellent decision making skills
  • Ability to work independently and as part of a team
  • Flexibility to re-prioritize quickly to meet changing priorities.
  • Strong working knowledge of Microsoft Office suite of products, Adobe Acrobat, database and web-based programs.

What’s in it for you:

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.

Access to more than 2,000 in-house training programs.

Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type: Regular Full Time
Location: Vancouver, BC
Reference number: 093144

What we do:


PHSA plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

To learn more or should you be interested please visit or reach out to shaesta.rajabali@phsa

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