Communications Coordinator

Back to Blogs Posted: January 9, 2020
E-Comm 911
January 9, 2020
Vancouver, Canada
Job Type
Level of Experience
New to communications, Established professional
Membership #




As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.


A recent promotion within our Corporate Communications department means we are on the lookout for our next communications all-star, someone who will jump right in and help us do our work including helping to implement some exciting public safety initiatives. We are looking for someone who thrives in a fast-paced environment, can develop and produce a variety of internal and external communications strategies and materials, and is a communications go-getter with sound writing and design skills. Above all else, you are comfortable working both independently and as part of a collaborative team.

  • Our perfect fit is someone with a great sense of humour, with a penchant for detail, is “hands on” and proactive, loves doing a variety of different things, has a thing for social media and loves to dig into their work.
  • We are a fun, dynamic team and consider ourselves “public safety diehards”—it is meaningful work and we take pride in that.
  • Our team takes its work seriously, but we don’t take ourselves too seriously (unless it is during our infamous “graze and game” lunches where we battle it out over classic board games).
  • Spending time and laughing together as a team is extremely important to us. We brainstorm, we challenge and we learn from each other.
  • This is a fast-paced environment with many demands, but we are comforted knowing that we have each others’ backs and will face all challenges as a team.
  • Bonus points if you like music, sushi and bubble-tea outings, and have strong opinions about double spaces after periods.
  • The ability to have an appropriate meme at the ready for any situation is a must.

Are you ready for a rewarding and exciting opportunity? Join us in helping to create safer communities.


Reporting to the Corporate Communications Manager, the Communications Coordinator assists with the development and implementation of internal and external communications projects and programs that support employees and the maintenance of a positive corporate profile with stakeholders, partner agencies and the public.


Coordinates production and creates publications, communications and promotional materials using desktop publishing applications; researches, writes and edits content for a variety of communication vehicles including newsletters, bulletins, social media, website, intranet and presentations; provides editorial services to staff and managers including writing, editing and proofreading.

Reviews content for publications, intranet, social media and website to ensure that it adheres to communications standards and policies; ensures that digital platforms are current and recommends enhancements; monitors social media channels and flags items of interest for response and/or issue management.

Monitors and collects news items about and of interest to E-Comm; distributes news items to various audiences as appropriate; identifies potential issues and alerts the appropriate parties.

Assists with the development and execution of public education campaigns; conducts research for special projects.

Coordinates the production of corporate materials (print and multimedia) including consultation with external suppliers such as graphic designers, photographers, advertisers.

Participates in departmental meetings, brings forward topics for discussion, and prepares presentation materials for items of interest to share with colleagues; prepares materials for all-staff meetings and other internal events.

Participates in the development of communications plans, projects and strategies.

Coordinates interviews, prepares background information, writes news releases, and answers routine background questions from the media as directed; responds to general public enquiries; prepares and makes public presentations on E-Comm and its services; conducts E-Comm tours for invited guests and dignitaries.

Coordinates participation in external industry events and award submissions; organizes and participates in community and other special events; organizes corporate and staff events; takes photos at events.

Coordinates the employee discount program and other internal programs.

Performs administrative tasks such as making regular updates to media and external stakeholder contact information, compiling presentation packages and media kits, maintaining mailing lists, distributing external materials, and filing media clippings.

Performs related tasks as required.


Completion of a diploma in communications, public relations, journalism or a related discipline plus sound related experience or an equivalent combination of education, training and experience.

Driver’s Licence for the Province of British Columbia.

Knowledge of communication principles, practices, methods, materials, techniques and best practices.

Knowledge of the principles, methods and techniques for editing, layout, photography and graphic design.

Knowledge of media relations and social media practices and techniques.

Knowledge of business English, spelling, grammar and vocabulary as required for the work.

Ability to research, write and edit a variety of communications materials and to communicate effectively orally and in writing.

Ability to organize, coordinate and deliver multiple, simultaneous projects and events.

Ability to participate in the development of communications plans, projects and strategies.

Ability to establish and maintain effective working relationships with a wide variety of stakeholders, including staff and the general public.

Ability to work independently within tight deadlines and with close attention to detail.

Skill in the use of various software applications and equipment fundamental to the work, including Adobe InDesign, Photoshop, WordPress and Prezi.

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.

The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is roughly 3 to 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Note: After hours and on-call monitoring of social media accounts is required on a rotational basis.


Excellent written communication skills, editing skills, and capacity to tailor information for various internal and external audiences.

Ability to communicate effectively orally and in writing.

Ability to distil complex technical and operational issues into plain language.

Skill in the use of software applications used in the work such as InDesign, Photoshop and WordPress.

Familiarity with principles of photography and camera experience

Experience with video editing tools and Prezi

Experience with social media monitoring/analytics and developing strategies to identify, plan and execute social media goals.

Ability to work independently, within tight deadlines and with close attention to detail.

Entrepreneurial spirit and good relationship-building skills.

A minimum three years’ direct communications experience.


Experience working within a complex corporate or municipal/provincial government environment.

Experience with managing high-profile reputational, service, and stakeholder-related issues.

Corporate media relations experience supporting senior executives, spokespeople, and key stakeholders.

Experience with SharePoint.

Public speaking.

Bilingual [French or Cantonese in addition to English].


  • Wage/Salary: PG 20 | $30.21 to $35.58 hourly; $62,840 to $74,011 annually (2018 rates)
  • Job status: Regular Full-Time
  • Hours of work: Monday to Friday, 40 hours per week
  • Employee Group: CUPE, Local 873
  • Department: Corporate Communications
  • Location: E-Comm Lower Mainland - 3301 E. Pender Street, Vancouver, BC (with occasional travel to other Lower Mainland locations and our Saanich Centre)


  • Meaningful work - work with a sense of purpose, supporting the public and first-responders.
  • Competitive salary - with the opportunity for increases.
  • Generous vacation plan.
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
  • Excellent extended health and dental benefits.
  • Employee Savings Plan - employer matched contributions to a savings account.
  • Pension - we are members of the Municipal Pension Plan, a defined benefits fund.
  • Career development - we are supportive in developing your skills while pursuing your career at E-Comm.



Monday, January 20, 2020 @ 11:59pm Pacific Time.



A cover-letter is required. Please submit your cover-letter and resume in a single combined document.

We are unable to accept in-person, paper, or fax submissions.


Please apply online at

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