Communications & Stakeholder Engagement Manager

Back to Blogs Posted: November 9, 2017
First West Credit Union
November 9, 2017
Langley, Canada
Job Type
Level of Experience
Strategic advisor


If you believe in the same things we do, let’s talk.

First West Credit Union is a tight-knit team of smart, friendly, creative, skillful and passionate professionals spread across British Columbia and beyond. We’ve come together because we believe in making a real difference in people’s financial lives. We believe that keeping things simple, showing leadership, and banking cooperatively can change the world for the better.

We are seeking a Communications & Stakeholder Engagement Manager within our shared services division at any of our regional offices in Penticton, Langley, Victoria, or Duncan, BC.

The Stakeholder Engagement Manager works closely with the AVP Strategic Initiatives and Government Relations to develop, manage and implement comprehensive stakeholder communication and awareness strategies in support of First West’s long-term strategic growth programs. This role is responsible for building and maintaining relationships with First West’s members and employees, ensuring these diverse stakeholder groups understand, engage with and participate in the credit union’s vision and growth initiatives. The position will also contribute to the credit union’s work with federal and provincial government stakeholders. Specifically, this role will lead communications for two large, cross-organizational bodies of work as well as major ancillary or related projects, each led and/or advised by executive leaders.

Here’s what would be included as a part of your typical day:

  • Developing and implementing an engaging, comprehensive internal, member, media and key external stakeholder communications programs specific to First West’s strategic growth initiatives
  • Managing internal and external social media environments and experiences related to the credit union’s strategic initiatives
  • Working with the government relations team, research potential issues and amendments to federal and provincial financial institutions’ statutes and regulations that might affect First West’s growth initiatives
  • Master’s in a related field preferred, with a minimum requirement of a Bachelor’s degree in communications, journalisms, and/or political science
  • 5 years in communications and government relations
  • Demonstrated experience in corporate social media management
  • Knowledge of provincial and federal government operations, preferably relating to financial services industry.
  • Solid understanding and proven experience in employee communication methodologies, principles and practices
  • Excellent analytical and creative problem solving with the ability to make decisions in a changing environment and communicate strategically
  • Proven ability to manage changing priorities/tight deadlines effectively in a very fast-paced environment ensuring risk mitigation and issue resolution

Why work for us?

Our employees give us a lot and we think it’s only right to give something back. We offer a total rewards package that includes:

  • A competitive base salary plus performance-based incentive compensation and annual merit pay increases
  • Flexible benefits as well as retirement benefits
  • Vacation time, a flexible “Day4U”, and the ability to purchase up to 5 additional flex days
  • Other financial perks such as waived or reduced financial service fees, reduced rates on personal loans, mortgages, and vehicle leases, and no-interest loans to buy computers or fitness equipment for home use
  • But most of all, we’re invested in our local communities. Our initiatives are far-reaching with a special focus on raising food, funds and awareness for our local food banks. We volunteer and employees can be provided with paid time off to volunteer their time to assist in serving an organization.

What’s your place in the First West story?  Apply now and let’s find out together.

First West regrets that only candidates selected for an interview will be contacted. 

Diversity & Inclusion

First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs.

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