Senior Internal Communications Lead – Full Time Temporary

Back to Blogs Posted: September 9, 2022
Coast Mountain Bus Company
September 9, 2022
Surrey, Canada
Job Type
Level of Experience
Established professional
Job Location
Application Deadline
Until Filled


Senior Internal Communications Lead - Full Time Temporary

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.




Leads the development and implementation of internal communications project strategies and plans, grounded in best practices, analytics, and research focusing on the employee experience and engagement. Plans, manages, and executes internal communications about special projects and programs. Manages the delivery of specific program or project communications within CMBC, including developing and implementing communications items of a sensitive, controversial, or confidential nature. Contributes as an active team member in reviewing/editing/interpreting CMBC’s plans, policies, or other procedure documents, including annual corporate business plans.


Leads the development and implementation of internal communications projects strategies, grounded in best practices, analytics, and research that focuses on the employee experience and engagement. Presents, reports, and provides updates to senior leadership on a regular basis. Attends executive management meetings and focus groups, as required.

Develops and implements project initiatives that are in compliance with CMBC’s collective agreements and/or company policies, ensuring that projects remain on schedule and within the permitted budget.

Leads the strategic planning of special projects. This includes outlining the scope of collaboration with both internal and external stakeholders, determining project objectives and measurements, defining budget and resource considerations, and conducting project-related review plans. Analyzes costing data that is relevant to special projects and programs.

Contributes as an active team member in reviewing/editing/interpreting CMBC’s plans, policies, or other procedure documents, including annual corporate business plans.

Plans, manages, and executes internal communications that are related to special projects and committed to enhancing the overall employee experience, inclusive of developing and assessing employee understanding of operations, corporate programs, policies, initiatives and improving employee engagement and retention. Participates in tasks associated with employee outreach and project promotion.

Proactively undertakes a consistent review that measures the effectiveness of employee-facing communications projects with the aim of continuously looking for opportunities of improvement. Identifies project and organizational gaps and risks, recommends mitigation strategies to the manager and/or senior leadership, and implements corrective actions.

Builds strong working relationships with stakeholders from across the enterprise to learn new information and identify focus areas for employee-facing communications projects. Leads communications project meetings, focus groups, and workshops to gather information and feedback. Works with external stakeholders to provide resolution towards identified project issues.

Liaises with senior leaders and develops internal communications pieces that are aligned with business goals. Produces reports, briefing notes, and presentations for senior leadership and other internal and external stakeholders, inclusive of the CMBC Board of Directors, TransLink Board of Directors, and committees/working groups.

Plans, writes, edits, and coordinates the release of internal communications materials. Manages the delivery of communications respecting project-related services within CMBC, inclusive of developing and implementing communications of a sensitive, controversial, or confidential nature.

Monitors the delivery of internal communications through different communications channels, including digital and print materials and in-person event, to support continuous improvement and the achievement of organizational objectives.

Provides advice and counsel to exempt or non-bargaining unit employees on key communications of messages that may directly or indirectly affect bargaining unit employees. Such communications may include special projects, corporate planning initiatives and changes that impact operational requirements.

Assists with the management of the CMBC Communications team, inclusive of participating in the hiring and selection of departmental staff, training initiatives, coaching, employee development, and the supervision of work.

Qualifications Education and Experience:

The competencies for this position would be acquired through successful completion of a bachelor’s degree in Communications or a related field plus a minimum of six (6) years of progressive experience in Communications, Corporate Communications, or Public Relations preferably within a large public organization.

Other Requirements:

·       Advanced written and oral communication skills to develop and implement communications strategies, plans and a variety of communications materials, including web, print, and digital content.
Advanced knowledge of the principles, theories, concepts, practices, and techniques of strategic communications.

·       Advanced interpersonal and relationship building skills with ability to recognize political and other sensitivities and develop credibility with internal stakeholders through communication.

·       Strong planning, organizational, and time management skills to plan, develop and implement multiple projects/programs related to Communications.

·       Solid analytical and problem-solving skills.

·       Intermediate skills in people management and supervision.

·       Advanced working knowledge of electronic publishing and social media.

·       Advanced knowledge of standard office tools including word processing and presentation software.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.


COVID-19 Safety Vaccination Policy

To support public health, and protect the health and safety of our employees, customers, and their families, Coast Mountain Bus Company employees will be required to be fully vaccinated against COVID-19 and will need to provide proof of full vaccination status in compliance with the employer’s COVID-19 Safety Vaccination Policy.

Accommodations may be applicable under the BC Human Rights Code. Should an applicant be unable to provide proof of full vaccination, and should an accommodation be requested, additional information will be required to determine whether the individual is entitled to be accommodated.


Work Schedule

37.5 hours per week.

This position is full time temporary for 12 months and will be based out of CMBC Gateway Surrey location.

Work Designation


This position offers the flexibility of working both onsite and remote within BC

Rate of Pay

Starting at $92,072 per month.

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Visit our Career Site and apply through our job portal.

INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: September 08, 2022

Closing Date: Until Filled

Please note that only those short listed will be contacted.

Having issues applying? Review our System Requirements and Support or email for assistance.


We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills, and perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  For a confidential inquiry, simply email us at

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