Specialist, Web Communications

Back to Blogs Posted: March 29, 2023
Provincial Health Services Authority
Published
March 29, 2023
Location
1333 W Broadway, Vancouver, BC V6H 1G9, Vancouver, Canada
Job Type
Level of Experience
Established professional
Job Location
Hybrid
Application Deadline
Until Filled
Membership #
11708 (Maile Conwi)

Description

Specialist, Web Communications
PHSA Corporate
Vancouver, BC

We are looking for a team member who will be:

  • A savvy member of a large, complex organization – skilled in working in a matrix environment, collaborative in building relationships, and smart in knowing how to prioritize competing interests and requests.
  • A self-starter who takes initiative to creatively identify and execute opportunities and recommend effective action, versus awaiting direction.
  • A supportive “team player” who views their role as helping and enabling their colleagues’ success, as much as securing support for their own. No lone wolves.
  • An effective storyteller who can put our best foot forward.

Role Summary

Reporting to the Manager, Web Strategy, the Specialist, Web Communications is responsible for coordinating website content updates, training and supporting web editors to ensure overall quality across websites, and contributing to website planning and development. The Specialist identifies user needs, provides web content support, liaises with technology teams regarding online requirements and issues, and monitors and evaluates online content and usage.

What you’ll do

  • Ensures overall quality, consistency and effectiveness of PHSA websites by liaising with team members to review, write and update web content.
  • Provides training and on-going coaching to website authors and editors.
  • Liaises with stakeholders, both internal and external, to develop a broad understanding of important issues, challenges and opportunities related to website management and online engagement.
  • Monitors and reviews web analytics (using Google Analytics and Siteimprove): analytics set up, reporting, sharing insights, and identifying opportunities for improvement.
  • Provides general communication, training and technical support as required.

What you bring

Qualifications:

  • Bachelor degree.
  • Post-secondary training in Communications, Public Relations or Website design and content.
  • Minimum five years of experience in a web or online media role.
  • Experience with web development and design
  • Strong technical knowledge of SharePoint 2013 (or later) including familiarity with web part functionality, list design, app creation and search queries.
  • Proven writing skills – sample web content and other materials required
  • Ability to write a communications plan – sample required.
  • Proficiency in social media, including content posting and distribution.
  • Proficient with Google Analytics and expertise with data analysis and interpretation.
  • Experienced with Siteimprove to evaluate and improve website content
  • Excellent interpersonal and communications skills (verbal and written); excellent problem solving and decision making skills; the ability to work independently and as part of a team; and have good organization and time management skills to meet multiple deadlines.

Skills & Knowledge:

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • The ability to handle highly confidential and sensitive issues with tact and diplomacy.
  • Experience in proactive public relations, and identifying and executing story opportunities.
  • Experience with social media analytics and strategy, including Hootsuite.
  • Skills in mobile video editing.

 

Job Type: Temporary, Full-Time until January 2025
Salary Range: $67,864 - $97,555 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Hours of Work: 08:30-16:30 (Monday to Friday)

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