Communications & Engagement Coordinator

Back to Blogs Posted: February 16, 2023
The University of British Columbia
Published
February 16, 2023
Location
Vancouver, Canada
Job Type
Level of Experience
New to communications
Job Location
Hybrid
Specific Date (Application Deadline)
03/01/2023
Membership #
303650

Description

Apply for this opportunity on the UBC Staff Careers job board.

This is a 12 month term role at 0.60 FTE (60%)

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The Communications & Engagement Coordinator creates and implements engagement and communications strategies and initiatives as well as manages projects that directly impact faculty and staff experiences at UBC. Collaborating with colleagues in the VP, Human Resources (VPHR) portfolio, and across the institution, the role is an integral part of a team that ensures engagement and communication strategies and initiatives reinforce the University’s mission, values, and culture and position UBC as a first-choice place to work, research and teach.

Organizational Status
Reporting to the Workplace Engagement & Communications Specialist, the Communications & Engagement Coordinator is responsible for the implementation of communications and engagement projects and initiatives for the VPHR portfolio. The Coordinator works collaboratively as part of the Workplace Strategy and Engagement team within UBC Human Resources. The role also works in partnership with communications professionals and diverse stakeholders and colleagues across UBC, as well as external consultants and service providers.

Work Performed

  • Contributes to the creation of, and implements, communication and engagement strategies, projects and initiatives that directly impact faculty and staff experiences at UBC, including Focus on People (UBC’s people strategy), the recruitment experience, the orientation & onboarding experience, learning, recognition, and how people create connections across the University.
  • Implements tactics for strategies and plans that communicate and advance UBC’s employer story (brand) internally and externally.
  • Implements UBC-wide reputational communications and marketing projects and initiatives within the VPHR portfolio, including national employer awards programs and internal employee recognition programs.
  • Executes communications plans, campaigns, and tactics for UBC’s employee experience initiatives throughout the employee lifecycle.
  • Executes communications plans, campaigns, and tactics for UBC’s learning and talent development strategies and initiatives.
  • Responsible for the editorial content and delivery of a variety of web-based and print communication vehicles for identified audiences.
  • Develops communication materials for outreach activities and special events.
  • Researches, writes and/or coordinates web and social content for UBC audiences, including, but not limited to people profiles, announcements, educational and informative blog posts and stories.
  • Creates reports and presentations for VPHR-led strategies (such as Focus on People) for multiple audiences including UBC’s Board of Governors, the UBC Executive, and the broader UBC community.
  • Determines workflow and manages projects, including establishing timelines, milestones, and deliverables.
  • Contributes to HR’s communication operations, as well as the ongoing improvements and evolution of communication best practices.
  • Coordinates on-brand photoshoots with stakeholders to build an inclusive photography library representative of our diverse workplaces.
  • Collaborates closely with the UBC Brand & Marketing, Internal Communications, ISC Change and Communications, and other communications colleagues in Faculties and VP portfolios to ensure alignment and deliver results that positively influence the staff and faculty experience while promoting and safeguarding the University’s employer brand and reputation.
  • Identifies and monitors communication and engagement metrics, analytics and feedback to ensure objectives are achieved.
  • Performs other duties as required.

Consequence of Error/Judgement
This position plays an important role in attaining the goals that have been committed to the University community in UBC’s Focus on People framework and the University’s strategic plan. Failure to lead the development and implementation engagement and communications strategies that align with the UBC’s current and future aspirations could have a detrimental effect on attracting and retaining outstanding faculty and staff and furthermore could impact the reputation of UBC. This role exercises initiative and judgment in carrying tasks through to completion, and must demonstrate tact and discretion. Works independently and as a team member within established guidelines and standards.

Supervision Received
Reports to the Workplace Engagement & Communications Specialist. Works closely and in collaboration with the Workplace Strategy and Engagement team as well as leaders and colleagues within the VPHR portfolio; collaborates with the wider communications and marketing community at UBC. Utilizes broad concepts and exercises independent judgment and initiatives in addressing complex issues.

Supervision Given
May manage or coordinate the work of contract consultants, external service providers, and student employees. Explains work procedures to new or less experienced staff, if applicable.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum four years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

  • Prior internal communications and employee engagement experience.
  • Demonstrated ability to develop and implement successful communications strategies and plans in a large, complex organization.
  • Strong knowledge of current communications methods, practices and techniques in a variety of media.
  • Advanced writing and editing skills, and the ability to adapt style for a variety of channels and audiences.
  • Demonstrated experience managing multiple projects, meeting deadlines and budgets, and resolving unexpected and/or ambiguous situations and issues.
  • Understanding of employee experience trends and employer branding strategies and concepts.
  • Demonstrated working knowledge of graphic and web design principles. Ability to use desktop publishing software (such as Adobe Photoshop and InDesign) as well as web content management systems (such as Drupal and WordPress).
  • Ability to use newsletter publishing software (such as CyberImpact).
  • Strong project management skills and ability to use collaborative tools (such as Asana).
  • Commitment to anti-racism and inclusive excellence, and ability to apply an intersectional anti-racist lens to communications projects.
  • Ability to recognize, respect and work effectively with individuals and groups with diverse perspectives and backgrounds.
  • Takes initiative in learning about language and issues relating to equity and diversity.
  • Commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organization.
  • Ability to develop and maintain cooperative and productive working relationships and engage in workplace culture.
  • Ability to recognize and appreciate the contributions of colleagues.
  • Committed to demonstrating respect to colleagues at every level by trusting in their abilities and knowledge to perform their roles and earning respect through meeting commitments.
  • Models and demonstrates good interpersonal communication through active listening and appreciative inquiry and is open to providing and receiving timely, constructive feedback.
  • Listens to, encourages and expresses creative and innovative ideas.
  • Open to experiment and improvise with new ways of approaching processes, tasks or problems.
  • Ability to work effectively independently and in a team environment.
  • Ability to exercise tact and discretion.

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