C&W Communications Officer

Back to Blogs Posted: April 18, 2024
Provincial Health Services Authority (PHSA)
April 18, 2024
1333 West Broadway, Vancouver, Canada
Job Type
Level of Experience
Established professional
Job Location
Application Deadline
Until Filled
Membership #


C&W Communications Officer


Vancouver, BC

PHSA is seeking a creative, compassionate and all-round outstanding communicator to serve as a Communications Officer at BC Children’s Hospital, dedicated to supporting the Health Promotion and Health Literacy team. This team aims to enhance the physical and mental health and well-being of children, youth, and families across BC through a number of programs, resources, and initiatives.

The successful candidate will have the opportunity to enhance child health programming that truly matters. They will work across both PHSA’s Communications Department and BC Children’s Hospital’s dedicated Health Promotion and Health Literacy team. They will work alongside leaders and staff who deeply value a team-centered, collaborative, and creative approach in the work they do.

The successful candidate will possess empathy and dedication, have strong relationship-building skills and enjoy collaborating with a variety of partners. They will also demonstrate exceptional judgement in the management of sensitive projects. If you are a strong storyteller with a passion for health communications, who also enjoys expanding your skills and expertise, keep reading...

Role Summary

In accordance with the Purpose, Vision, Values and Teachings of the Provincial Health Services Authority (PHSA), the Communications Officer is a strategic, compassionate and culturally-safe communicator who – using an inclusive, equitable and anti-racist lens – serves with purpose while upholding their shared responsibility for ensuring the highest standards of patient and employee safety and contributing to continuous quality improvement in all aspects of the position.

Reporting to the Manager, Communications & Engagement at BC Children’s Hospital, the Communications Officer supports the development and implementation of strategic and tactical communication plans and priorities as determined by their manager in collaboration with senior leadership and staff at the program/site level and communications department level. The Communications Officer establishes strong rapport and provides timely advice, support, and expertise to clinical program leads, staff and partners on related matters under their respective mandates. Working with both internal and external partners and facilitating key relationships, the Communications Officer brings their storytelling expertise to their role to produce content that is high quality, consistent and in alignment with the strategic priorities for PHSA and the specific program.

In keeping with our culture of collaboration and teamwork, the officer participates in the PHSA media on-call roster.

What you’ll do

- As a fully contributing member of a high-performing team, this role supports the development and implementation of consistent and high-quality communication materials for the Health Promotion and Health Literacy team at BC Children’s Hospital, as appropriate.

- Works collaboratively with broader PHSA communications team members to contribute to centralized, coordinated and proactive editorial planning across all internal and external communication platforms.

- Liaises with all levels of PHSA staff and leaders to research and write materials such as media releases, backgrounders, fact sheets, Q&A documents, issues notes and other communications materials to support brand reputation management.

- Develops, writes and edits a broad range of communication materials, including web materials, newsletter articles, brochures, displays, speeches, memos, social media content, and presentations.

- Liaises with communications counterparts from other health authorities, the Ministry of Health, provincial and federal agencies, and other key partners to facilitate requests for information and to collaborate with partners on joint initiatives and events.

- Participates in the PHSA media on-call roster. Acts as initial contact for media inquiries and provides support as required for media and other events, where assigned.

What you bring


- A level of education, training and experience equivalent to an undergraduate degree in a relevant discipline such as a degree in Journalism, Public Relations or Communications, combined with at least five years of experience in a communications role.

- Excellent interpersonal and communications skills (verbal and written); solid business and feature story writing skills; proficiency in media relations, organizational communication, including communication planning, evaluation (such as interpreting metrics) and digital engagement practices (such as social media campaigns) are required.

- Recent training/experience related to DEI and Cultural Safety is a strong asset for this role.

- The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important as is excellent decision-making skills; ability to work independently and as part of a team; and flexibility to reprioritize quickly to meet changing priorities.

- Strong working knowledge of Microsoft Office suite, Adobe Creative Suite, database and web-based content management programs.

Skills & Knowledge

- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.

- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.

- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.

- Annual statutory holidays (13) with generous vacation entitlement and accruement.

- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1333 W Broadway, Vancouver, BC V6H 4C1

Closing date: Applications accepted until position is filled

Hours of Work: 0900-1700 (Monday to Friday)

Requisition # 163540E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

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