Manager, Communications

Back to Blogs Posted: February 27, 2024
February 27, 2024
700 Royal Ave, New Westminster, Canada
Job Type
Level of Experience
Established professional
Job Location
Application Deadline
Until Filled
Membership #


Position Title Manager, Communications
Posting Number 02134SA
Location: Anvil Office Tower, New Westminster
Regular/Temporary: Regular
Employment Type: Full-Time
Start Date: 04/01/2024

Work Arrangements
This regular, full-time position is available starting April 1, 2024. Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday. Travel between Douglas College’s campuses will be required.

What Douglas Offers
DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

The Role
The Manager, Communications is responsible for developing and implementing internal and external communications strategies and activities at the College, including researching, planning, managing, monitoring and measuring the impact of communications and other related functions. The Manager works closely with, and reports to, the Director, Marketing and Communications.

Under the general direction of the Director, Marketing and Communications, the Manager, Communications is accountable for the following:
• Managing, mentoring, evaluating and overseeing employees within the Marketing and Communications Office for positions reporting to the Manager, Communications;
• Developing and implementing internal and external communications strategies for the College;
• Developing and implementing content strategies for earned, owned and paid communication channels;
• Facilitating strategic management of college-wide communications channels including, but not limited to, the intranet, social media, and digital display screens;
• Conducting ongoing research in the form of scans, audits or surveys of College communications touch-points with students and the community to evaluate and improve effectiveness;
• Collaborating with MCO leadership, as well as other College partners to develop communications for prospective students and applicants;
• Leading the Marketing and Communications Office in the use of a college-wide customer relationship management system;
• Developing College-wide communication standards, guidelines and frameworks and supporting their implementation throughout the College;
• Overseeing, monitoring and evaluating daily College-wide communications activities;
• Collaborating with administrators and faculty on the development of key messages and talking points;
• Acting as a resource for crisis communications and issues management development and response;
• Providing communications related workshops, including media training, in collaboration with the Director, MCO;
• Supporting senior leadership writing: speeches, briefing notes, plans, web pages, social media posts and other forms of communication;
• Attending networking or other business-development functions on behalf of the College;
• Participating in relevant professional organizations and keeping current on relevant emerging opportunities;
• Under the direction of the Director, Marketing and Communications, representing the College and College interests before various organizations and groups;
• At the request of the Director, Marketing and Communications, informing the Senior Management Team on matters relating to communications;
• Exercising signing authority on behalf of the Department for expenditures as assigned;
• Sitting on assigned committees as required;
• Acting on behalf of the Director, Marketing and Communications in their absence as requested; and,
• Performing other related duties as required.

To Be Successful in this Role You Will Need
• Established professional credibility as evidenced by a degree from an accredited post-secondary institution in a related area of study, or an equivalent combination of education and experience;
• Accreditation from CPRS or IABC is an asset;
• Minimum of five years of experience at a management level in communications;
• Extensive knowledge of and experience with communications theory, strategies, practices, and techniques;
• Knowledge and experience developing communication content specific to audience and/or channel;
• Strong writing skills with attention to accuracy and detail;
• A proven track record leading in a complex, multi-stakeholder, fast-paced environment;
• Proven record of mentoring the development of professional communicators;
• Demonstrated experience and understanding of cloud-based technology including O365 and SharePoint;
• Excellent organizational, analytical and leadership skills;
• Excellent written, presentation and oral communication skills;
• Proven track record in handling sensitive and confidential issues with tact and diplomacy;
• Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.

Special Instructions To Applicant
Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling this position. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

Link to Full Position Profile

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