Senior Internal Communication Advisor – FTT

Back to Blogs Posted: September 7, 2023
Coast Mountain Bus Company
September 7, 2023
Greater Vancouver, Canada
Job Type
Job Location
Application Deadline
Until Filled


Advisor - FTT
Job ID: 20230715
Location: Greater Vancouver
Full/Part Time: Full-time
Regular/Temporary: Temporary

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.


At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.


We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.







Develops and implements CMBC’s Communications Strategy in consultation with Manager, Internal Communications to support various business goals across CMBC. Develops and implements internal communications plans and initiatives to support CMBC’s business goals and to enhance CMBC’s employee experience and employee engagement. Delivers a variety of communications-related services within CMBC, including providing advice and counsel to non-bargaining unit (Exempt) employees on items that may be of a sensitive, controversial, or confidential nature.




Develops and implements CMBC’s Communications Strategy to support various business goals across CMBC in consultation with Manager, Internal Communications. Ensures that CMBC’s Communications Strategy follows internal communications best practices by focusing on employee education, awareness, and engagement as well as tailoring content and delivery to meet each target audience’s needs.


Develops and implements internal communications plans and initiatives to support CMBC’s business goals and to enhance CMBC’s employee experience and employee engagement. Provides subject matter expertise to support and enable the execution and implementation of CMBC’s Communications Strategy and initiatives within CMBC’s Business Plan.


Participates in the development of communications items of a sensitive, controversial, and confidential nature. Includes participation in meetings with senior management to develop tactical and operational communications plans of items of a sensitive, controversial, and confidential nature. Provides advice and counsel to Exempt employees on the communication of corporate plans or actions that may affect bargaining unit and Exempt employees.


Plans, writes, edits, and coordinates the release of CMBC’s internal communications materials. Monitors the delivery of CMBC’s internal communications through different communication channels, including digital and print materials as well as in-person events.


Recommends actions to Manager, Internal Communications to mitigate business risks and to reduce organizational gaps by reviewing and evaluating the effectiveness of various communications channels. Monitors public reaction to issues critical to maintaining public confidence in CMBC as an operating company responsible for the delivery of transit services.


Liaises with business leaders across CMBC and the TransLink Enterprise in consultation with Manager, Internal Communications to ensure that employee communications are aligned with CMBC’s business goals and Communications Strategy. Assists in the development of new metrics and data regarding employee communications. Researches and monitors employee communications trends and metrics to support continuous improvement and the achievement of CMBC’s business goals. Produces reports, briefing notes, and presentations for senior management and other internal and external stakeholders, including, but not limited to, CMBC and TransLink Boards of Directors.


Trains Exempt and bargaining unit employees outside of the Internal Communications department on communications processes and projects. Provides guidance and assistance to users of CMBC’s internal communications channels (such as, but not limited to, the intranet and digital signage) to ensure consistency in messaging across various business units within CMBC.







The competencies for this position would be acquired through successful completion of a Bachelor’s Degree in Communications or a related field plus a minimum of five (5) years of progressive experience in corporate communications or public relations within a large public organization.




Advanced written and oral communication skills to develop and implement communications strategies, plans and a variety of communications materials, including web, print, and digital content.


Solid knowledge of the principles, theories, concepts, practices and techniques of strategic communications.


Solid interpersonal and relationship building skills with ability to recognize political and other sensitivities, and develop credibility with internal stakeholders through communication.


Advanced knowledge of standard office tools including word processing and presentation software.


Solid project management and time management skills.


Solid working knowledge of electronic publishing and social media.


Solid analytical and problem-solving skills.



Other Information


Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.



Work Schedule


37.5 hours per week.


This is a full-time temporary position which is anticipated to last 12 months.



Work Designation




This position offers the flexibility of working both on-site and remotely within B.C.



Rate of Pay

Salary $85,603 - $107,003 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to to apply for this position and view instructions on the process.


INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.


Posting Date: September 7, 2023

Closing Date: Open until filled


Please note that only those short listed will be contacted.


Having trouble applying?  Please view the System Requirements & FAQ's by going to



Equal Employment Opportunity


Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity, and inclusion.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at

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