Description
Senior Manager, Communications
Employment Opportunity – Temporary Full-time – 20 months
The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentistry in BC. CDSBC’s mandate is to protect the public by ensuring that dentists, dental therapists and CDAs are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.
Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary, an excellent benefits package, a professional development allowance, and encourage reasonable work-life balance.
Our values, which demonstrate trustworthiness and promote professional excellence, include being: ethical, open and transparent; respectful and courteous; inclusive and embracing the principles of diversity, cultural safety and humility; and patient-centred and engaged with the public.
We are seeking a temporary full-time Senior Manager, Communications. The successful candidate will report to the Director, Strategy & Engagement as one of 5 members of the Strategy & Engagement team.
The Senior Manager, Communications is responsible for the day-to-day operations of the communications function in support of the College of Dental Surgeons of BC’s mandate and strategic and operational plans, and is an internal resource for strategic communications counsel. This role is responsible for planning and delivery of communications plans and programs that support CDSBC’s regulatory performance, and for developing communications solutions to address organizational needs. This role will also provide communications leadership for the amalgamation to create a single oral health regulator, and for public health initiatives as directed by BC’s Public Health Officer and Ministry of Health. This position reports to the Director, Strategy & Engagement, and has supervisory oversight of three full time staff (one assistant, one coordinator and one specialist).
Position Accountabilities
- Provide communication expertise on key strategic and operational initiatives, and in response to emerging and ongoing issues. Current examples include the anticipated amalgamation of the oral health regulators, and the response to the COVID-19 pandemic.
- Consult with the Registrar/CEO and the leadership team on issues of strategic communications and make recommendations on effective communications management.
- Implement CDSBC’s overall engagement and communications strategy and policy, and develop tactical communications plans to support it.
- Assess and manage the communication needs of internal and external stakeholders – including patients/public, registrants, Ministry of Health, staff, dental regulatory authorities and other health regulators in BC – to promote accurate, timely and credible communications.
- Develop the content, timing and choice of communications medium for organizational statements to registrants, stakeholders, government and ensure that audiences are informed on corporate direction, plans and priorities.
- Analyze, escalate and provide advice on reputational risks.
- Provide issues management and crisis support by providing counsel on messaging and managing media relations.
- Contribute to internal and external research programs.
- Oversee the scheduling, content development and production of electronic and print communication tools (e.g., newsletters, announcements, website).
- Write and edit organizational communications materials, including speeches, briefing notes, reports, announcements, regulatory notices, presentations and digital content.
- Oversee CDSBC’s social media strategy and platforms.
- Oversee responses to communications mailbox and assist the professional practice staff to develop responses to complex or sensitive inquiries.
- Oversee the planning, promotion, and content for CDSBC events, including the annual meeting, and external speaking opportunities featuring CDSBC speakers.
- Oversee CDSBC’s website and social media accounts as strategic communications channels for communicating to all stakeholder audiences.
- Support organizational partnerships by representing CDSBC as required, including BC Public Advisory Network.
- Develop and maintain the annual communications budget and provide project management for specific communications projects including cost-benefit analyses, budget tracking and evaluation.
- Contribute to CDSBC policy or board committees as required.
- Maintain and uphold branding and style guidelines.
- Other related duties as required.
Qualifications & Skills
- Senior level communications expertise with a proven track record of successful communications counsel and insight.
- University degree in communications, public relations, journalism or related field.
- Demonstrated ability to direct communications activities through development and execution of communications programs including design, production, budgeting, and evaluation.
- Expertise in issues management, media relations, and crisis communications.
- Ability to build trusted relationships with all internal and external partners, including staff, vendors, and organizational representatives, and government.
- Exceptional verbal and written communication skills, and demonstrated ability to write in plain language and with a high degree of accuracy.
- Willingness to take initiative and develop solutions to challenges and problems.
- Ability to motivate others and provide constructive feedback with candor and diplomacy.
- Demonstrated ability to adapt to changing demands and meet deadlines.
- Ability to manage multiple projects, both independently and as part of a team.
- Knowledge of developing and monitoring budgets.
- Familiarity with professional regulation, healthcare administration, government or another complex non-profit environment would be an asset.
- Must be legally eligible to work in Canada for any employer.
Due to the pandemic, most of our team is currently working remotely from home. As public health measures evolve, work may shift to a hybrid model involving in-person work at our Vancouver office.
Candidates are advised that CDSBC is actively pursuing amalgamation with three other regulators with the intent of forming a single oral health professions regulator. We anticipate that this amalgamation will bring new and exciting opportunities for all staff.
How to Apply
If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org with “Senior Manager, Communications”. For more information about this and other roles, please visit www.cdsbc.org.
Applications will be accepted until January 25, 2022.
We are conducting interviews virtually by video or telephone conferencing to support physical distancing, per the guidance of the Provincial Health Officer.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.
