Communications Coordinator

Back to Blogs Posted: October 26, 2020
Can-SOLVE CKD Network
October 26, 2020
Vancouver, Canada
Job Type
Level of Experience
New to communications
Membership #


Job Summary

The Can-SOLVE CKD Network is a pan-Canadian network promoting patient-oriented research in chronic kidney disease. The network consists of a large and multi-disciplinary team across the country with a core operations team that supports day-to-day activities.

The activities and accomplishments of this network will benefit Canadians by promoting a cultural shift from care which is disease-centred and provider-focused to care which is patient-centred, informed by evidence, and coordinated across the health care system.

The Communications Coordinator will work with the Communications & Stakeholder Engagement Lead in planning and performing day-to-day communications activities for the network. Effectiveness in this role requires a detailed understanding of Can-SOLVE CKD, its priorities and key activities, and the interests of external stakeholders. The position will profile Can-SOLVE CKD and its activities in a clear, compelling and appropriate format to multiple audiences and in a culturally sensitive manner.

Can-SOLVE CKD is a national network; therefore some travel may be required, mostly within Canada. The position is a one-year contract role, 40 hours per week, with the possibility of renewal and extension subject to funding and performance.

More information on Can-SOLVE CKD can be found at

Organizational Status

The Communications Coordinator reports to the Communications & Stakeholder Engagement Lead. He/she works closely with the core operations team and key stakeholders including the steering committee, project teams, the Patient Council, Indigenous Peoples’ Engagement and Research Council (IPERC), and partner organizations across Canada.

Work Performed

  • Social media:
    • Monitors social media accounts to identify content opportunities and respond to emerging issues.
    • Creates and posts original content to Can-SOLVE CKD social media properties (Twitter, Facebook, LinkedIn, YouTube, Instagram).
  • Newsletter:
    • Supports content development for monthly newsletter.
    • Formats and distributes monthly newsletter.
    • Manages and updates contact lists.
  • Website:
    • Supports content development and ongoing maintenance for Can-SOLVE CKD website.
  • KidneyLink
    • Sources and posts content to KidneyLink platform.
    • Updates and maintains educational content.
    • Develops biweekly KidneyLink notifications.
    • Seeks out opportunities to increase awareness and uptake of KidneyLink among key stakeholders.
  • Strategy
    • In collaboration with the Communications & Stakeholder Engagement Lead, develops a content strategy for Can-SOLVE CKD.
    • Makes recommendations for new content opportunities.
  • Communications support:
    • Participates in Can-SOLVE CKD committees and working groups to provide communications support and input into key activities.
    • Provides communications support to Can-SOLVE CKD research projects as required.
  • Other duties:
    • Conducts regular media monitoring to identify relevant coverage of Can-SOLVE CKD projects, investigators, and partners.
    • Supports design and development of promotional materials.
    • Identifies opportunities for Can-SOLVE CKD to present at conferences and other events. Maintains a listing of these opportunities and coordinates abstract submissions.

Consequence of Error

Must be able to work with minimal supervision and exercise good judgment and decision making. Errors in performance of the above-related duties could have a significant impact on the effectiveness, image, reputation and financial status of Can-SOLVE CKD. Error in job function will reflect poorly on Can-SOLVE CKD. The consequences of error would damage public relations and diminish the efficiency and effectiveness of Can-SOLVE CKD. High level of discretion and confidentiality is required. Errors in interpretation of policy and practices could have serious negative impact on relations within the network and with key stakeholders.

Supervision Received

This position reports directly to the Communications & Stakeholder Engagement Lead. Work is carried out with minimal supervision and is reviewed in terms of sound communication practices and achievement of specific objectives identified during annual review and throughout the year at regularly scheduled meetings.

Supervision Given

None given.


  • Undergraduate degree in a relevant discipline.
  • Minimum of two years’ experience or the equivalent combination of education and experience.
  • Excellent writing skills and demonstrated ability to create compelling news and feature content (please attach examples).
  • Experience managing organizational social media accounts and developing social media content. Familiarity with social media analytics is an asset.
  • Experience formatting web content in WordPress (or a similar content management system). Familiarity with HTML and CSS is an asset.
  • Experience developing e-mail marketing campaigns (e.g., monthly newsletters).
  • Basic graphic design experience is an asset, including familiarity with Canva, Photoshop, Illustrator, and InDesign.
  • Strong ability with Word, Excel, and PowerPoint.
  • Experience developing materials for a variety of audiences.
  • Ability to select the most effective communication tactics for a situation and to show creativity from the conception of ideas to completion of projects.
  • Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
  • Ability to interact with diverse internal and external stakeholders, including research team members, patient partners, and funding partner organizations.
  • Demonstrated ability to exercise diplomacy and good judgment. Ability to identify and respond to contentious, politically and/or culturally sensitive issues with discretion.
  • Ability to be thorough, accurate, and have a high level of attention to detail.
  • Ability to work effectively independently and in a team environment.
  • Ability to proactively initiate projects.
  • Enthusiastic, interactive, and energetic.
  • Ability to work effectively in a remote office environment and engage with team members and network stakeholders virtually.
  • Willing to travel to team-related meetings as required.
  • Flexible with work hours.

To apply, please submit your CV, a cover letter indicating your interest in this position, and samples of relevant work to

Thank you for your interest. Please note that only those shortlisted for an interview will be contacted.

* Note: The Can-SOLVE CKD Operations Team is based in Vancouver, BC. All team members are currently working remotely, due to the COVID-19 pandemic. We expect to return to the office in the coming months.

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