Manager Stakeholder & Community Relations

Back to Blogs Posted: May 12, 2022
May 12, 2022
Richmond, Canada
Job Type
Level of Experience
Established professional
Job Location
Specific Date (Application Deadline)




Manager Stakeholder & Community Relations

Reference: 037068

Duration: Permanent, Full Time

Location: Richmond BC

Deadline date: May 31, 2022


WorkSafeBC is building its new Stakeholder and Community Relations team. In this exciting and newly created role, you will be instrumental in the developing and delivering a corporate stakeholder and community relations strategy – one that expands our reach and engages stakeholders in new and meaningful ways.


Reporting to the Director, Stakeholder and Community Relations, you will be responsible for managing the operations of the Stakeholder and Community Relations department within the Stakeholder Experience, Marketing, and Corporate Communications Division. You'll be a liaison for WorkSafeBC's key stakeholders and work collaboratively with operational divisions to ensure effective communication and engagement with these stakeholders. The goal is to gain a deep understanding of stakeholder needs and wants, and to channel these to other teams in WorkSafeBC, ensuring the organization's work is consistent, relevant, and responsive to stakeholder needs.


Your stakeholder-focused service and collaborative style will be key in building partnerships with our key stakeholders and leaders to support the build of this new function within WorkSafeBC and ensure effective delivery of services to internal and external clients and customers.


WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.


As a manager, stakeholder and community relations, you will:

  • Manage the operations of the Stakeholder and Community Relations Department
  • Develop and implement departmental business plans to support and achieve the Division's strategic objectives.
  • Provide advice, guidance and direction to assigned staff and others on policies, business plans and operational matters relating to stakeholder and community relations.
  • Act as a contact for key stakeholders, ensuring consistent and meaningful engagement
  • Implement and utilize a CRM solution to manage all stakeholder interactions
  • Manage an annual stakeholder outreach and planning initiative
  • Manage the Corporate Sponsorship program
  • Work closely with Communications, Marketing, and Media & Government Relations to align stakeholder and community relations with existing strategies
  • Work with Communications and Marketing managers to develop and maintain compelling stakeholder engagement materials
  • Assist operating divisions to develop and manage key stakeholder engagements, including an annual feedback mechanism to ensure those engagements are effective and align to WorkSafeBC stakeholder experience framework
  • Support Communications and Marketing with the execution of campaigns, events, and strategic initiatives
  • Promote a service-oriented approach in providing services to external and internal customers.
  • Provide input into policy development, planning, and implementing changes and initiatives
  • Manage and direct assigned staff in maintaining high levels of service and in achieving divisional priorities and objectives. Hire, orient, evaluate, discipline and terminate staff as required.
  • Assign work, set performance goals, provide motivation and feedback, and facilitate coaching and developmental planning to support staff in meeting expectations.
  • Create a supportive and healthy working environment within the department by providing support, ensuring effective communication, promoting teamwork, providing opportunities for staff involvement in planning and recognizing employees' contributions and achievements.
  • Foster a constructive labour relation's environment within the team by dealing proactively with issues.
  • Plan, develop and administer annual operating budget for the assigned area.


We're looking for someone who can:

  • Communicate clearly and effectively and lead with exceptional relationship building and conflict resolution skills
  • Exhibit confidence and professional diplomacy, while effectively relating to at all levels, internally and externally.
  • Facilitate and engage stakeholders with confidence, listen well, and approach difficult conversations with assurance and diplomacy
  • Be empowered to create a program from the ground-up using innovative ideas and creativity
  • Communicate clearly and effectively and lead with exceptional relationship building and conflict resolution skills
  • Lead with exceptional relationship building and conflict resolution skills, and an understanding of the diverse needs and interests of our stakeholders
  • Collaborate with internal partners on processes and policies
  • Create a supportive and healthy working environment to promote teamwork and staff involvement, to motivate and support goals, projects, and initiatives


Your experience and educational background:

  • A Bachelor's degree in business, marketing, communications, public relations, or other relevant discipline.
  • A minimum of 8 year(s) of recent, related management experience in the field of stakeholder or public relations
  • An equivalent combination of education/experience will be considered


You must submit your application by 4:30pm on the closing date of the competition.


For more information about What you need to know before you apply, refer to this page on WSN.


You will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.


If you require an accommodation in the assessment process, please email the Recruitment Testing Accommodation (SM) at the time you submit your application.


Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.


WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.


We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.


What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life.


WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.


Learn more about what we offer.


Please apply online at:

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