Communications Coordinator

Back to Blogs Posted: May 18, 2017

Temporary 1 year 

City of Richmond 


The Communications Coordinator assists the Director, Corporate Communications & Marketing and the Corporate Communications Officer in evaluating, developing and implementing external and internal corporate communication strategies and programs to fulfill Council term goals, corporate programs and objectives through specialized planning, communications, marketing research and writing. More complex matters or policy issues are discussed with a superior who reviews the work performance in terms of accuracy, thoroughness and achievement of desired results. Examples of key work activities include:
  • Manage projects to help deliver and develop project plans efficiently and effectively.
  • Communicate with internal and external clients to make complex information understandable and train other employees on communication tasks.
  • Play a key role in the City’s official Emergency Communications Plan by disseminating information to the public and other involved organizations.
  • Support Media Relations by developing, promoting and distributing information on City news and events on the City’s Internet and Intranet sites, partner websites and distributing to local and regional media.
  • Play a key role in the City’s Social Media program, including creating and scheduling content on the City’s social media channels, monitoring and responding to questions and comments on the City’s social media channels, developing, monitoring and analyzing social media advertising campaigns.
  • Maintain and develop the City’s Digital Asset Management program, by archiving photos and videos, creating searchable file hierarchies and metatagging photos.
  • Support the production and editing of video and other multi-media materials.
  • Support the City’s public engagement processes, including use of the City’s online engagement platform.
  • Collect, assembling, analyzing and interpreting a variety of data and information for use in City publications, advertisements, presentations, media information materials, online and other multi-media applications.
  • Provide support for ongoing corporate projects and publications including coordinating research, writing and photo gathering and selection.
  • Provide marketing, promotion and media relations support for major City special events.
  • Work with other departments and providing full communication support with strategy and advice to develop and implement communications plans to successfully execute various City projects highlighting corporate initiatives.

Education & Experience

Completion of a university degree or college program in a related field of study, such as communications, marketing or journalism supplemented by a minimum of 2 years of related experience in communications, marketing or media.  An equivalent combination of education and experience may be considered.

Knowledge & Skills & Abilities

  • Considerable knowledge of the applicable departmental rules, regulations, policies, procedures and objectives.
  • Considerable knowledge of research, statistical and analytical principles, practices, procedures, methods and techniques.
  • Sound knowledge of communications planning principles, practices, techniques and methods as they relate to the work performed.
  • Knowledge of the processes involved with posting media to the internet by using a variety of content management systems.
  • Ability to provide research and communication assistance to various City departments and liaise with related internal and external organizations.
  • Ability to exercise considerable independence of judgement and action in carrying out assignments.
  • Ability to give oral presentations of reports to various staff groups and external organizations.
  • Ability to organize and coordinate multiple media events with internal and external partners.
  • Ability to perform basic accounting and budgeting tasks.
  • Ability to perform assigned duties under minimal supervision.
  • Ability to liaise and coordinate bookings with local newspapers, submit ads for publications and proofing all advertisements for Corporate Communications and other City departments.
  • Ability to provide advice, support and coordinate translation requests from City departments.
  • Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
  • Ability to operate the City of Richmond’s Enterprise Document Management System (REDMS) or similar document management system.
  • Ability to operate at a high level of proficiency with Microsoft Word, Excel and Outlook.
  • Ability to provide communications support in the Emergency Operations Centre (E.O.C.).

Licences & Certificates & Registrations

Valid Class 5 Driver’s Licence for the Province of British Columbia.

Preferred Qualifications

  • Considerable experience in working with the media for composing and editing of publications and other materials for public consumption.
  • Emergency management related courses from the Justice Institute of BC.

Working Conditions and Effort

Work is performed in an office environment.  Frequent light physical effort, visual effort and mental concentration is required.  May include working in or near environmentally hazardous areas and dealing with emotionally intense situations.  Incumbent may be assigned to the site of an emerging crisis as a designated public information officer.

How to apply

Deadline: June 1, 2017

Apply online. 

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