Category Archives: Blog
Digital Insights from the Global Pandemic
Assess and Adapt: Communicating Digitally in a Global Pandemic Everyone around the world has been navigating unforeseen and unpredictable challenges at work in the last two years, but digital communicators… Read more
Winner of the 2021 IABC/BC Lighthouse Award – Maile Conwi
Do you work with someone who deserves to be recognized in a way that warms their heart, energizes them, and encourages them to pursue new challenges in their career journey?… Read more
Winner of the 2021 IABC/BC New Navigator Award – Aditi Ghosh-Mooruth
Last year, I was awarded the IABC/BC New Navigator Wave Award award, which celebrates the achievements of a volunteer with IABC/BC of one to five years. I was thrilled to… Read more
Winner of the 2021 IABC/BC Making Waves Award – Natalie Lim
I started my professional career as a communicator in January 2020—bright-eyed, bushy-tailed and with no clue that a global pandemic would consume our lives just a few months later. For… Read more
Winner of the 2021 SAIL Award – Adeline Siaw
Last summer, I was awarded the SAIL Award (Student Advancing in Learning) at the annual Wave Awards. The SAIL Awards is bestowed upon a post-secondary student in communication, marketing or… Read more
Join the IABC Pen Pal program
We are relaunching the IABC Pen Pal program! Do you recall the last time you put pen to paper? Take a break from Zoom calls, social media, emails and all… Read more
Service Design Case Study: BC Assessment Complaint Process
Understanding the service exchanges between an organization and its customers can help to better align customer needs with a company’s processes, and where there are exchange friction points, these can… Read more
What’s on your 2022 wish list?
A new calendar year often brings renewed energy fueled by words that inspire us to set and realize our goals. Every moment is a fresh beginning. Every time you tear… Read more
🎄 A warm holiday greeting to my IABC British Columbia family! 🎄
While it’s hard to believe that another year is coming to an end, I am foremost grateful to have the opportunity to reflect on this momentous period with all of… Read more
Why is service design important?
Marketers and communicators need to understand what Service Design (SD) is and how it fits into their responsibilities when planning and designing the new company website, online portal or employee… Read more
