Category Archives: Blog
Winner of the 2021 IABC/BC Lighthouse Award – Maile Conwi
Do you work with someone who deserves to be recognized in a way that warms their heart, energizes them, and encourages them to pursue new challenges in their career journey?… Read more

Winner of the 2021 IABC/BC New Navigator Award – Aditi Ghosh-Mooruth
Last year, I was awarded the IABC/BC New Navigator Wave Award award, which celebrates the achievements of a volunteer with IABC/BC of one to five years. I was thrilled to… Read more

Winner of the 2021 IABC/BC Making Waves Award – Natalie Lim
I started my professional career as a communicator in January 2020—bright-eyed, bushy-tailed and with no clue that a global pandemic would consume our lives just a few months later. For… Read more

Winner of the 2021 SAIL Award – Adeline Siaw
Last summer, I was awarded the SAIL Award (Student Advancing in Learning) at the annual Wave Awards. The SAIL Awards is bestowed upon a post-secondary student in communication, marketing or… Read more

Join the IABC Pen Pal program
We are relaunching the IABC Pen Pal program! Do you recall the last time you put pen to paper? Take a break from Zoom calls, social media, emails and all… Read more

Service Design Case Study: BC Assessment Complaint Process
Understanding the service exchanges between an organization and its customers can help to better align customer needs with a company’s processes, and where there are exchange friction points, these can… Read more

Why is service design important?
Marketers and communicators need to understand what Service Design (SD) is and how it fits into their responsibilities when planning and designing the new company website, online portal or employee… Read more
