Hear from our leaders, members, sponsors and speakers
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Service Design Case Study: BC Assessment Complaint Process
January 31, 2022Understanding the service exchanges between an organization and its customers can help to better align customer needs with a company’s processes, and where there are exchange friction points, these can… Read more
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What’s on your 2022 wish list?
January 21, 2022A new calendar year often brings renewed energy fueled by words that inspire us to set and realize our goals. Every moment is a fresh beginning. Every time you tear… Read more
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IABC/BC’s December 7, 2021 Holiday Social at Steamworks Brewpub
December 21, 2021Co-hosted by CPRS and IABC/BC, our December 7 holiday social event was a resounding success! After nearly 2 years of COVID-19 restrictions, everyone was starved for a physical gathering to… Read more
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🎄 A warm holiday greeting to my IABC British Columbia family! 🎄
December 15, 2021While it’s hard to believe that another year is coming to an end, I am foremost grateful to have the opportunity to reflect on this momentous period with all of… Read more
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Why is service design important?
December 12, 2021Marketers and communicators need to understand what Service Design (SD) is and how it fits into their responsibilities when planning and designing the new company website, online portal or employee… Read more
Tags: service design, user experience, UX
